Author: Aravind Nallasivam

The telecom industry continues to grow, and the 5G promise is a crucial step in transforming the world. Strong networks and continuity of services without interferences are significant to them. Telecom industries are moving towards RPA to fulfill the upcoming tasks in the telecom industry, eliminate costs, improve customer service, increase performance and enhance data quality.

There are a large number of tedious, manual, and rule-based business processes in the telecom industry, including service completion, billing, revenue management, and more. The automation of these tasks can save hours of manual labor. RPA provides the telecom industry with the flexibility and dexterity needed to rise and meet the challenges along its path. In a world where telecom companies are competing with each other to offer the quickest and most affordable services to their clients, RPA is needed for fast growth and large-scale functional processes such as data management, cost control, business acumen, skills acquisition, and development of new services. 

Let us talk more about RPA and its relation with the telecommunication industry. 

Use Cases of RPA in the Telecommunication industry 

The Telecom industry is one of the industries that make use of RPA at a higher level. Below given are some of the major use cases of RPA in the telecom industry. 

Customer onboarding and offboarding

Telecom industries can keep a clear view of their customers and details related to them with the help of automation in the onboarding and off-boarding process. With Robotic Process Automation, it is quite easy to automatically onboard a newly joined and to pick them out easily when they leave. This allows the industry to save time, cost, minimize errors and enable the employees to work on more attractive and high-value tasks. 

Network management

Capacity requirements are one of the most challenging areas for telecom providers to deal with as rich content is continuously being exchanged between applications, instruments, and users. As the level of traffic and complications in the distributed networks increase, telecom network management is becoming difficult for service providers because it involves navigating complex applications, manually retrieving data, and large amounts of customer-related information retrieval to enhance the efficacy of the network infrastructure. Deployment of RPA technology enables telecom providers to make use of automated solutions for monotonous tasks such as event and diagnostic management, thus allowing network engineers to give more attention to complex processes. 

Billing

The RPA tools are capable of automating the billing process, thus helping in maintaining customer billing records, invoicing, and coordination across its myriad channels and departments. This allows industries to carry out the tasks on time without making any mistakes. 

Debt collection

Automation of the back-office operations of debt collection will depend on the efficacy of RPA application in the telecom industry. RPA also allows telecom companies to recognize and gather what they owe to their firm on their due dates. Different stages of the debt collection process including updates regarding payment details, chases, due dates, and payment reconciliation can be automated using a powerful and efficient RPA tool.  This way it allows employees to become productive without having to worry too much about the collection and more concerned about the distribution of services. 

Improve average user revenue

It is very important to keep an eye on the average user revenue/revenue per user as it is one of the major Key Performance Indicators (KPIs) in the telecom industry. Telecom companies will be able to recognize sales opportunities by assessing customer data and the eligibility of the customer for multiple sales campaigns using Robotic Process Automation technology even on an ongoing call, which increases closing rates and the average size of the deals. 

Benefits of RPA in Telecom 

Robotic process automation has many advantages that enable the industry to meet its challenges and make their task easier. Here is the list of benefits of using RPA in the telecom industry. 

Scalability

Depending on the needs, the RPA bots can be easily lowered and enlarged. They make changes easily. The workflow generated using RPA for the automation process can be used again and replicated exactly across different business sectors and locations. With RPA scalability can be attained very easily and speedily. 

Cost-saving

RPA deployment costs less than any other business process management software. The software license can be used for multiple processes; thus, it minimizes costs and increases investment returns. RPA can even reduce the cost of processing by around 80%. 

Data flow

The software bots easily emulate human actions like mouse clicks, keystrokes, and communicate with the interface. RPA, therefore, eliminates the gap between data sources and makes the data easier to access. Since RPA is non-aggressive in nature, it is easy to implement in prevailing work. 

Productivity and speed

Robotic Process Automation performs all the mundane and non-strategic tasks, hence releasing the manual laborers from such tasks so that they can fully focus on tasks that actually require human creativity and intelligence. In addition, RPA bots can complete tasks quickly and accurately when compared to human workers and take very little time.  

Customer satisfaction

Since RPA can automate back-office processes, employees can give more attention to client requirements instead of concentrating more on time-consuming back-office tasks. 

Better accuracy

RPA bots are trained in a way to performs tasks accurately with no errors. Unlike human workers who get tired and make mistakes, RPA bots are very stable and accurate. 

Wrap Up 

The implementation of Robotic Process Automation Solutions in telecom is the best approach to tackle various challenges and problems that hinder the development of telecom companies. The flexible and easy deployment of RPA bots facilitates telecom providers to automate advanced operations. This essentially indicates RPA can automate almost every back-office operation and partially automate processes involving human intervention or reasoning.

Overall, RPA seems to be a perfect tool for the telecommunications industry as it grows and expands globally. In the fore coming years, the use cases of RPA in the telecommunications industry will increase exponentially, creating various opportunities for similar technologies to build the necessary automation frameworks. 

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Read more about RPA

• RPA in Logistics
• Intelligent Process Automation
• IT Process Automation Explained
• RPA in Banking
• RPA in Education
• RPA in Healthcare
• RPA in Insurance
• RPA in Accounting
• RPA Challenges
• RPA in Real Estate
• RPA Examples
• RPA in BPO
• RPA Security

In this current world that embraces the modern education system, technology plays an important role in automating monotonous, rule-based, and infuriating tasks. Automated education systems pave the way for the elimination of paperwork and manual processes with the help of software for admission procedures, arranging meetings, monitoring attendance, evaluating assignments and grades, and managing finance. It is quite challenging for the teachers and the administrators to perform all these tasks while le providing the right career path for the students. Moreover, the administrators are burdened with many responsibilities including the smooth and efficient functioning of the educational activities and institution, that are cumbersome.

When it comes to the solution for these routine tasks that enhance the efficacy of educational institutions, Robotic Process Automation (RPA) solutions are the perfect answer. 

Use Cases of RPA in the Education Sector 

Robotic Process Automation has many use cases that vary according to industries. Let us discuss some of the use cases of RPA in education institutions.  

Enrollment process

One of the most time-consuming tasks that educational institutions still have to perform is the student enrollment process. Student enrollment involves a lot of paperwork that is not only difficult but also subject to errors. Evaluating student documents after going through the application forms, and directly verifying their eligibility for the course applied for is tiring.

In order to perform all these tasks in a uniform manual method efficiently and digitally, educational institutions are required to adopt RPA. Trained in a fashion of interpreting situations and making decisions on its own, the RPA bot can reduce manual process interruptions. The tool can examine forms, analyze them, verify the documents, evaluate eligibility criteria and finalize whether or not a student should be enrolled. 

Schedule meetings

Another cumbersome task that cannot be avoided is organizing faculty meetings, open house meetings, and committee or board meetings.  Meeting organizers need to check the participant’s schedule and organize the meeting as per the availability of the participant.  Once the planning and arrangements are done, the organizer should draft separate emails for each participant, sending a message about the date, time, and place of the meeting.

Meanwhile, RPA is capable of fully automating the meeting arrangement process without human intervention. By reviewing the work schedule of each participant, it can inform the concerned people about the meeting schedule via email. Additionally, the bot composes emails with the child’s progress reports to their parents and schedule a meeting if needed. 

Track attendance

It is important to keep precise time reviews of the faculty and school administration in order to provide reasonable compensation. Keeping track of the time spent productively by educational partners is necessary as well, which is not possible through manual time registration. Setting up a proper attendance tracking system help organizations gather information about when they are logged in to work.

The RPA tool will be loaded with relevant details to decide the compensation for all the employees for the work they have done for the organization. RPA allows tracking the attendance details, including the in-out time of students, teaching, and non-teaching staff. It is also very easy to export attendance reports and to get various details like the number of sick leaves, paid and unpaid leaves, and employees who work overtime. 

Fee Management

Dealing with the fees of a large number of students using manual power is tedious, complex, and difficult to do. With RPA being implemented, an institution can freely create different fee groups without any rush, create scholarship applications, determine any optional fees to be collected (tuition fees, university fees, etc.)  

Monitoring students’ performance

RPA bots can prepare student grades and progress reports on the basis of their marks in examinations and in other activities. This way it monitors and evaluates the performance of the students in academics and in co-curricular activities. This enables students and their parents to recognize vulnerable groups and perform better. For the further elimination of the trainer’s workload, RPA tools can automatically extract scores and other details saved in the database, thus automating the entire process. 

Benefits of RPA in the Education Sector 

Let us move on to the benefits the education sector leap from RPA. 

Better management

Organizations have been provided with a centralized management server, which is capable of tracking, scheduling, managing, and implementing RPA bots remotely. Since it is easy to incorporate specific operations or requirements in the automation rules, Robotic Process Automation enables institutions to manage business functions effectively in order to maintain better governance. This allows auditing and analytics to take place in one place and receive critical reports through the RPA at regular intervals for the purpose of audit and analysis. 

Increased productivity

Since RPA handles most of the mundane tasks, the employees who were required to perform those tasks will have more free time. As a result, employees can concentrate on devoting their valuable time to do perform more productive and strategic tasks. Educational institutions can manage large-scale tasks smoothly and complete them without wasting time. This suggests that firms can improve their functionality with RPA, which can help maximize their revenue. 

Improved work execution

One of the significant features of RPA is that it can perform a specific, predetermined job full time without errors. When a task is completed with minor errors, it does not require reconstruction. Operational excellence facilitates institutions to enhance their overall performance and gain more profit. 

Low expenditure

The RPA tools are capable of handling monotonous and high-volume tasks and performing them quickly and at a lower price when compared to the cost of executing those tasks manually. This will allow educational institutions to improve the base itself. 

Wrap Up 

In fact, the RPA is transforming the meaning of how businesses have conducted their operations so far. Now we have gone through the potential capabilities of RPA when used in the education sector. However, if we take the rate at the adoption of RPA in education, then it is lower than in any other sector. Perhaps one reason is lack of proficiency and knowledge about the working and implementation of Robotic Process Automation. Teachers and school administration should be given the necessary training on the concepts of RPA and its activities. This is the first step in adopting this amazing technology to increase the confidence of educational institutions and not lose sight of this trend. 

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Read more about RPA

• RPA in Logistics
• Intelligent Process Automation
• IT Process Automation Explained
• RPA in Banking
• RPA in Telecommunications
• RPA in Healthcare
• RPA in Insurance
• RPA in Accounting
• RPA Challenges
• RPA in Real Estate
• RPA Examples
• RPA in BPO
• RPA Security

 

Robotic Process Automation (RPA) solutions are deployed in the banking industry mainly to automate tedious and repetitive tasks. RPA bots can be used to benefit the banking sector and also to promote real-time user engagement. The automation of banking processes using RPA tools will enable banks to reduce manual workload, provide better compliance, reduce risk, and enhance customer service. In addition, robotic process automation is particularly suitable for banks as it needs no additional infrastructure and makes it easy to be handled by employees with no or less technical proficiency. When it comes to banking, Robotic process automation enables efficiency and accuracy by carrying out complex tasks without compromising their headcount. 

RPA Use Cases in Banking 

There are a plethora of use cases available where RPA can help with the digital transformation in the banking and finance sector. Here are some of the potential use cases of RPA in banking: 

Customer Service

Banks are required to handle a myriad of customer questions ranging from account inquiries to fraudulent transactions or loan-related queries. To handle questions in the shortest amount of time every day isn’t a small task the customer service team can perform. If the RPA exists, banks can ensure that bots can handle simple questions, which allows the customer service team to concentrate on more significant queries that require human actions. Besides that, RPA facilitates faster customer verification, gives them sufficient information from a variety of sources, and submits it speedily. Such shortened waiting times and flexible arrangements have allowed financial institutions to enhance their customer relations. 

Compliance

Obeying too many restrictions can be a daunting and time-consuming task for banks. Robotic Process Automation makes compliance simple for banks. According to researches, 73% of compliance officers assure that compliance with the RPA will have a striking impact over the next three years. other than enhancing productivity by removing tedious tasks and involving employees in jobs that need human intelligence, RPA helps enhance compliance by mitigating costly FTEs and improving compliance quality. 

Credit card processing

Traditional credit card application processing may take weeks to verify customer information and approve credit cards. The long wait often resulted in customer dissatisfaction and expense to the banks. With the introduction of RPA, banks are able to process the application procedures within hours. Moreover, RPA can interact with many systems at the same time to verify information such as essential documents, credit checks, and background checks and to make decisions based on the rules for approving or rejecting an application. 

Fraud detection

Fraudulent activities have become a major concern of the banking industry especially with the advent of digital systems. Monitoring all transactions is really difficult for banks to detect possible fraud activity. At the same time, RPA can monitor transactions, identify and pinpoint a possible fraudulent transaction pattern, and thus reduce delays in real-time response. In some cases, RPA is capable of blocking accounts and suspending transactions to stop fraud. 

KYC Process

KYC (Know Your Customer) is another important effective use case of RPA in the banking and finance industry. As per the survey conducted by Thomson Reuters, $ 384 million has been spent in a year on KYC tracking. Considering the huge costs associated with the KYC process, banks are increasingly relying on RPA bots to gather, test, and validate customer data. Robotic Process Automation in banking helps banks to complete the process in a minimum time period with fewer errors and staff. 

Mortgage Processing

One of the time-consuming and labor-intensive tasks for both the customers and employees in the banking sector is mortgage processing. The majority of the banks in the United States take almost 50-60 days to create and complete mortgage processing loans. Before approving a mortgage loan, the bank has to go through a lot of processes including credit verification, verification of customer’s employment status, and inspection. A minute mistake from the side of either the customer or the bank can slow down the entire process. However, the process is accelerated with the help of RPA deployment in banks. It goes pre-determined rules and clears up potential barriers, which then accelerates mortgage processing.  

General Ledger

Banks handle huge amounts of data on a daily basis, which constantly collects and updates relevant information such as income, liabilities, and expenses. Banks make use of this information to prepare annual financial statements. The resulting financial reports are evaluated by the public media and other stakeholders to analyze the operation of significant organizations to determine whether they meet the expected performance. Handling such large amounts of data and compiling financial statements without mistakes is definitely a challenging task for banks. Banks can quickly gather, update, and validate large volumes of information from multiple systems with RPA deployment. 

Report Automation

Every month banks receive account closure requests from many customers. Similarly, banks sometimes have to close the account of customers if they are unable to produce proof of payment. Robotic Process Automation helps banks to send automated reminders to customers even if they forget to present the necessary proof. RPA can queue and process account closure requests on the basis of specific rules. 

Benefits of RPA in Banking 

Now let us move on to the benefits of RPA in the banking and financial sector. Here are some major benefits of Robotic Process Automation in banking. 

Scalability 

The high scalability of RPA bots allows you to control huge volumes while busy business hours by using more bots and by giving exact responses to every situation within a very short time. In addition, the execution of RPA bots facilitates banks to release the employees from regular and tedious tasks so that they can give more attention to innovative strategies to develop their businesses. 

Improved functional efficiency

If set up properly, banks and financial institutions can carry out their operations very quickly, productively, and efficiently. Banks integrate robotic process automation for faster execution and functionality of processes. Research shows that banks will be able to save around 75% on costs while maintaining quality output. 

Cost-effectiveness

Saving the costs or expenses are as important to the banking industry as any other industry. Banks and financial institutions can save nearly half (25-50%) of the processing fee and time with the implementation of RPA. 

Agile businesses

With the emerging technology infiltration in all industries and globalization, banks are required to be more dynamic and flexible than before. Using Robotic Process Automation, banks will have the opportunity to remain equipped for any situation and respond immediately. 

Quick implementation with no coding

Most RPA tools, such as RPA Genie, make use of drag and drop technology for the automation of the process. Here, there is no requirement of coding knowledge to generate an automation workflow and hence making it simple to execute and maintain. 

Wrap Up 

Technological advancement and innovation are vast, and it continues to influence almost all major industries in the world. The banking industry is one of the industries that is undergoing radical changes due to modern technologies. The industry has been growing rapidly over the last few years, with technological advances providing faster, safer, and authentic services. In order to stay competitive in the growing saturated market – particularly as virtual banking becomes more widespread – banking institutions need to find a way to provide the best available customer experience to their users. Robotic Process Automation is the solution to all these dilemmas and to make the banking processes organized and simple. RPA has also streamlined a wide range of back-office operations that once paralyzed bank employees.  

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Read more about RPA

• RPA in Logistics
• Intelligent Process Automation
• IT Process Automation Explained
• RPA in Education
• RPA in Telecommunications
• RPA in Healthcare
• RPA in Insurance
• RPA in Accounting
• RPA Challenges
• RPA in Real Estate
• RPA Examples
• RPA in BPO
• RPA Security

There are many things going on in the world of Information Technology every day, such as managing service requests, handling and monitoring hardware and software, deploying the latest technologies and fixing bugs, checking security and compliance, maintenance, and more.  

If you start counting the things involved in Information Technology, then you wouldn’t be having enough time for anything else because IT is vast. The automation of existing workflows and IT processes enables resources and staff to focus more on innovative and growth-influenced jobs — things that can actually excite you. 

Let us learn more about IT process automation. 

What is IT Process Automation? 

IT Process Automation (ITPA) automates workflows to minimize the time and expense of manually handling IT services, support, and administration. IT process automation software is capable of bridging multiple applications, platforms, and systems, integrating infrastructure, and removing barriers. Once you have found a task that needs to be automated, you can build a workflow for the purpose of the task, which includes specific procedures that can be activated when the conditions are met or can be scheduled to be activated. You can increase the number of notifications or alerts required for follow-up, based on the set parameters. 

In short, Information technology process automation enables automating the software process, helping to improve performance, reduce functional risk, minimize expenses, and enhance standard enforcement. 

Benefits of IT Process Automation 

Now let us move on to the main benefits of Information Technology Process Automation. 

Accelerate processing

IT process automation tools play a major role in accelerating processing. According to nearly half percentage of the business leaders, automation software helps in the completion of repetitive tasks at a higher speed rate.  

Reduce errors

Process automation software not only allows you to finish a process faster but also eliminates any error that could happen from human workers. This also indicates that a human worker is not required to go back and correct mistakes. Instead, it offers accelerated processing and more precise workflows. 

Prioritize important works

Employees can no longer be overwhelmed by repeated administration and remedial work, so they can focus time and efforts on tasks that are more important. Around 85% of the business leaders feel that task automation enables them and their employees to devote more time and attention to things that really matter. 

Improves employee productivity

While process automation software accelerates processing and reduces the need for remedial tasks, it eliminates the need for human intervention. This significantly reduces the expense of staffing, and automation helps them make better use of employees, resulting in lower Human Resource costs. 

IT Process Automation Use Cases 

Here are some of the major use cases of IT process automation. 

Automatic Service request management

Most of the IT departments have a ticketing system that requires efficient organization of service requests. Automation can be used to gain and arrange queries about services from user-facing platforms, help desks, emails. In doing so, the tools of information technology can separate duplicate questions, and answer predetermined triggers, input-related requests on the same ticketing system, and frequently asked questions. 

Automate job scheduling 

Since there are many processes in the IT sector, it is important to identify which operations are working fine and which are not. Automated solutions in the IT sector can track events in real-time and dynamically schedule tasks which helps in attaining greater impact to the IT process automation. To this end, a number of SLA (Service Level Agreement) procedures have been pre-determined. Then, the tools of IT process automation schedule tasks to optimize these steps, while it monitors every event in the IT system in real-time and predicts future workload and events. 

Allocate tasks to relevant parties

It is important to have a system that assigns responsibilities to the parties involved to ensure that the IT department finishes every task on time. This is very much important if the team is working remotely or needs to send work to outside companies. These systems not only let the workers know automatically that they have tasks in their pipeline but can also digitally sign completed tasks with mobile from the field.  

Enhance security and compliance

To enhance security and compliance, you always need to keep a timely, accurate record. This may not be possible if you want this to happen in manual processing as paperwork often contains human errors, and employees may not remember to update records. IT process automation enables businesses to create automatic compliance controls and routine data collection and reporting as part of larger workflows. IT automation gathers and builds data to gain a deeper understanding and influence on internal processes. Every step of the operation is kept along with the details for the purpose of compliance, permits, and reports in the database. 

Attain digital transformation

Digital transformation is crucial to the development of businesses today. Many large companies have the backing of IT process automation. The tools of IT process automation can also speed up the inception of digital conversion by building unified workflows for the management of processes, preparation, and administration. 

Streamline IT Processes 

The IT automation processes not only enhance efficiency and streamline your workflows, but also help you ensure that every asset is properly handled and accounted for. Beyond that, automated IT processes allow making make approvals more efficient, especially when the team is working remotely. 

Wrap Up 

IT process automation tools can automate a wide range of IT operations and expedite IT processes with minimal errors. So far, we have discussed the benefits and use cases of IT Process Automation. But it is very necessary to have the right process automation tool that meets the individual needs of the business. Irrespective of the kind of business or industry you choose, the tool you select should be very useful for you and your business.  

Get Started with our RPA Services

Read more about RPA

• RPA in Logistics
• Intelligent Process Automation
• RPA in Banking
• RPA in Education
• RPA in Telecommunications
• RPA in Healthcare
• RPA in Insurance
• RPA in Accounting
• RPA Challenges
• RPA in Real Estate
• RPA Examples
• RPA in BPO
• RPA Security

Robotic Process Automation is the final word for automation of manual and repetitive tasks that consume the time and effort of the laborers. Business processes in the global distribution network and logistics industry is backed by back-office operations including filling in customer details on web portals using existing load status and ETA, scheduling a delivery, or monitoring a trailer. The introduction of Robotic Process Automation (RPA) has made major business processes efficient. 

Let us take a look into the benefits and use cases of RPA in logistics. 

Use cases of RPA in logistics 

RPA has many uses in many industries. Logistics is one of the industries that make use of RPA tools in many ways. Let us discuss the use cases of RPA in logistics: 

Scheduling and shipment tracking

Pickup requests, in the beginning, checking and reporting of shipping status between internal systems and portals, are based on the rules, with minimal exclusion and high levels of logistics work. The sub-processes of shipping are seemed to be “built for software bots”. The capabilities of bots for data management can be used to extract shipping details from incoming emails or to log jobs on scheduling systems. Updating the precise process of pick-up times at customer or carrier portals will significantly improve customer satisfaction with your services. 

Invoice management

Managing invoices is very much essential for the success of all logistics and distribution networks. This is not possible without a dedicated mechanism to handle all the documents and information contained therein; Invoices can slip away anytime through cracks. Tracking and delivering invoice data manually requires a lot of physical workforces but this makes it apt for automation. RPA also makes it easy to process invoice documents from vendors and distributors and is less prone to errors. RPA accelerates the process of obtaining and verifying the details from invoices, thus ensuring proper management of invoices. 

Communication

Maintaining a productive relationship with customers by communicating through email is essential for strengthening customer loyalty. Here RPA automatically sends notifications to the customers from the system thus helping in notifying the customers when an order is being processed, shipped, or delayed by collecting information from various sources.

Warehousing operations

Warehousing operations stick to a schedule or planned task such as – first in first out or last in last out. The information or details of material shipping including the serial number, manufacturing date, shipping time available in the Enterprise Resource Planning (ERP), and shipment date are loaded in the warehouse management system manually by a large number of logistic companies. RPA can be used for this purpose. RPA can also act as an effective tool that can automate tasks done by logistic workers every day.  

Managing freight

Freight management is guided by time-consuming and voluntary tasks. RPA makes these tasks more efficient while saving time and minimizing errors. Software bots operate 24/7 and provide efficient and measurable freight management workflow. This is done by managing activities such as shifting information while load matching, thus making it much simpler for brokers to match a load with a carrier to transfer it. Moreover, it is very important for logistic companies to shift the load or any shipment from the place of origin to the destination in the most efficient way. RPA can be used to optimize inventory management, ensure accurate shipments, and deliver on time possibly at the lowest rates. 

Procurement and inventory

Though warehouse solutions are becoming widely used in logistics, physical operations still need a huge number of human workers and a considerable amount of floor space. A logistics company can access, re-equip, and operate any live reports and data created to enhance any inventory management system they may already have, by incorporating digital workers in logistics. This improves their current processes and makes them more productive. 

Benefits of Robotic Process Automation in logistics 

Automating the business process can bring significant benefits to organizations. Below given are some advantages or benefits of implementing RPA in logistics: 

Eliminate errors

The capability of RPA to minimize errors during processing is one of the most notable benefits of RPA. The RPA solution needs to be tested, trained, and given proper governance as it is not a turnkey solution. 

Boosts productivity

RPA takes less time when compared to human workers. Any task such as preparing monthly reports require hours for employees to complete but RPA can perform such tasks within minutes. Here lies the exact advantage of deploying RPA bots in businesses to enhance productivity.  

Increases efficiency

RPA bots can work the whole day and night without taking intervals or vacations like a human employee. Moreover, the performance of an RPA bot is similar to the work of five or more full-time employees in an organization. It accomplishes tasks in a minimum period of time or completes more tasks at the same time. In short, RPA not only boosts productivity but also increases efficiency as well.  

Enhances customer satisfaction

meeting the varying customer demands and needs is one of the major challenges faced by many companies. With RPA, employees are relieved from tedious and repetitive tasks. This allows them to give more focus on customer experience and satisfaction. Since skilled employees start to dedicate their time to more critical tasks such as providing excellent customer service, businesses can build a good relationship with the clients. 

Wrap Up 

Robotic Process Automation is an emerging solution for many of the problems faced by various industries whether it is healthcare, education, manufacturing, or banking. Here, in this article, we have given the emphasis on benefits and use cases of RPA in Logistics.  The most important result of the effective utilization of robotic process automation is the overall enhancement of customer satisfaction. Most of the benefits we have discussed in this article proved to have increased the customer experience with logistics companies, and RPA fits in well with the customer-centric approach followed by many transportation and logistics businesses. 

Get Started with our RPA Services

Read more about RPA

• Intelligent Process Automation
• IT Process Automation Explained
• RPA in Banking
• RPA in Education
• RPA in Telecommunications
• RPA in Healthcare
• RPA in Insurance
• RPA in Accounting
• RPA Challenges
• RPA in Real Estate
• RPA Examples
• RPA in BPO
• RPA Security

Accelerating the digital transformation in organizations and making it a whole success is a process that takes time and cannot be finished overnight. To make this process easier, businesses need to leverage some advanced and useful technologies. RPA and BPM are the two fundamental components of the technology, necessary to enable businesses to achieve digital transformation. Though both technologies are different from each other, they complement each other and create an evident transformation in the business processes, when implemented together. 

Let us start with the definition of both technologies. 

What is RPA? 

Robotic Process Automation (RPA) tools are automation tool that makes use of software bots to perform manual repetitive tasks within a business organization. These RPA bots can emulate human actions and automate tedious tasks that were considered to be done by humans only. Thereby the bots allow human workers to concentrate more on tasks that require more creativity and human power rather than the mundane, repetitive, and boring tasks. It also takes away the burden of such time-consuming works from the human laborers. The implementation of RPA tools not only makes the process fast but also reduces the number of manual workers and requires very little effort. 

The ability of RPA projects to enhance productivity, process quality, and speed is very significant while the companies try to meet the cost reduction requirements.  

What is BPM? 

Business Process Management software (BPM) has its focus on streamlining and rebuilding basic business processes to maximize efficiency. BPM can enhance business processes by evaluating its working in different situations, modifying them, examining the improvements, and optimizing them. This approach makes business organizations more efficient and capable of delivering products and services as per the changing needs. Below given is the life cycle of BPM which consists of five steps: 

• Design – evaluating the current process to make improvements. Then with automation and standardization, make a plan for an ideal business process. 
• Model – analyze how the process runs in different situations. 
• Implement – implement the improvements made including standardization and automation.  
• Monitor – monitoring the improvements made to evaluate the performance. 
• Optimize – to keep enhancing the business process.  

Benefits of Combining RPA and BPM in Businesses 

Synergizing both of the advanced technologies has many benefits to point out. Here are some of them:   

1. Speedups the BPM machine – The most significant advantage of incorporating an RPA framework is that it accelerates the usual time-consuming tasks. This allows to clear clogged or impeded pipelines, which will enable BPM mechanisms to operate more efficiently and effortlessly. The RPA platform can work on particular sections of the infrastructure of BPM, which can lubricate the wheels and accelerate the cycle. 
2. Allows restructuring workforce – Implementing software bots to replace people performing tedious and monotonous jobs is having a positive and intense impact on the global industry. Giving an opportunity to the workforce to be freed from these trivial assignments offers many benefits as well. It enhances workforce motivation, increases their self-confidence, and it enables organizations to use those human resources in a variety of jobs – like the tasks that require the cognitive ability and imagination of the workers. In short, RPA facilitates you to operate an efficient workforce. 
3. Quick results – Business Process Management is a long-term and continuously evolving process and therefore requires a particular period to show the results. But with RPA, the whole process will be completed immediately and the results are noticeable since the beginning of the process. Integrating these technologies is always preferable for large organizations to get faster and highly productive results. 
4. Ideal Integration – Using technological systems will not disrupt your BPM even if you already have one. Robotic Process Automation, being a task-oriented, micro-level process, does not interfere with the BPM habitat. Since BPM enhances the process at the administrator level and RPA is a service-level tool, there is no overlap of both technologies. In fact, RPAs can give an extra boost to efficiency levels and further enhance your previous existing BPM process. 
5. Reduce bottlenecks due to swivel chair activities – Swivel chair activities are something organizations usually experience. Employees are required to enter data into different systems manually in these tasks. Swivel chair activities can result in clogs and costly errors in the smooth operation of a BPM framework. Since data entries in multiple systems are the exact synonym to repetitive and time-consuming work, they are ideal for RPA. With RPA and BPM, organizations can skip audit trails and reduce risks as processes are carried out, in the same way, every time.  
6. Optimizes APIs – APIs (Application program interfaces) are tools needed for the smooth operation of BPM systems, but repetitive use of API can make low-level tasks time-consuming. Making use of an RPA function to engage in APIs that are used repetitively will increase the effectiveness of a BPM system.  
7. Decision-making in approval processes – every decision in the approval process cannot be automated. With RPA and BPM, organizations can automate some of the decision-making tasks while leading the critical issues to the stakeholders for review. RPA reduces the manual processes involved in the small decisions and BPM automates authentication processes by creating a more efficient and defined authentication process and ensuring compliance. 

Wrap up 

While providing similar benefits and has matched a goal of automating repetitive tasks, RPA and BPM are very different when it comes to the area in which they function. Utilizing the strategic deployment of RPA systems will definitely help in improving the effectiveness of existing BPM infrastructure — this will help your business move forward. Apart from that, RPA robots can complete specific steps of end-to-end business processes. This can be done by eliminating the need for a BPM system to combine with established legacy systems or to create new interfaces. 

In a world where efficiency is of utmost importance and margins are declining, the combined strength of RPA and BPM can give the required advancement in competition. Integrating RPA with BPM will significantly speed up the digital transition in businesses. 

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In this digital era, increased businesses and industries are automating their workflows and operations. As for some industries who think automation is a costly effort, they are witnessing early adopters of robotic process automation outperform the rest of the organizations with an increased ROI and also round-the-clock work at reduced costs.

According to a recent Forrester Report, RPA will be worth $2.9 billion by 2021. RPA is a technological breakthrough for industries as they automate the entire business workflows efficiently.

Top Use Cases Of RPA Implementation

• Telecommunications
• Banking
• Customer Care
• Insurance
• Healthcare
• Manufacturing
• Finance
• Property Management
• Retail
• Information Technology

Robotic Process Automation allows industries to automate tasks across various systems. An industry that implements RPA can automate its entire workflow, infrastructure, and other backend processes, which are mostly labor-intensive and time-consuming.

Industries of all sizes can automate their tasks with robotic process automation that completely eliminates the risks of human errors. Let us walk through the key use cases of RPA implementation in various industry verticals:

RPA In Telecommunications

Speed, cost and technology are the three key factors when it comes to a telecommunications company. Telecom companies can take advantage of RPA in the following key areas:

Improved Productivity and Scalability

The ability to handle large volumes of data makes the robotic process automation the best suitable go-to-market strategy for the telecommunications industry. Being able to automate back-office processes eliminates the need for employees to perform redundant tasks and focus on other critical tasks.

First Call Resolution Benefits

RPA enables software bots to rapidly access data, thus helping the telecom agents address the customer demands on their first call without having to perform repeated follow-ups. RPA promotes FCR rates thus ensuring customer retention and loyalty.

Cost Reduction

The major cost reduction involved with implementing RPA in telecom is that the RPA software license can be used for multiple processes. The implementation cost is also not as high as that for ERP or Business Process management. Automating tasks also leads to increased ROI.

RPA In Banking

Incorporating RPA  saves labor and operational costs in banks. It also reduces errors and human tasks significantly. For instance, the processing cost reduces to 30% to 70% by reducing the turnaround time with banking automation via RPA technology. The banking sector can leverage RPA in the following ways:

Improved Customer Service

From customer on-boarding, verifying customer details to account and loan inquiry, RPA helps banks reduces the turnaround time. This helps banks retain their customers and maintain customer loyalty.

Automated Accounts Payable and Closure Processes

The Traditional process of AP involves gathering invoices from vendors using OCR (Optical Character Recognition), validating the data in the fields thus provided and then processing it. RPA automates this entire process and credits the amount automatically to the vendor’s account.

RPA also sends automated notifications to customers prompting them to furnish necessary documents and processes account closure functions with 100% accuracy.

Enabling KYC And Compliance In Banks

Statistics show that certain banks invest in KYC compliance figures that are close to $384 million every year. RPA is used to gather customer information, validate and process it. Fewer FTEs and round-the-clock functioning improve productivity and the quality of the compliance process.

Credit Card And Mortgage Processing

RPA speeds up the credit card dispatching process by automated background checks and validation based on given rules and procedures. As with mortgage processing, banks have to perform several scrutiny checks such as employment and credit history, etc. RPA implementation speeds the entire process based on well-defined algorithms.

Fraud Detection

Potential frauds are identified before-hand with the advent of RPA. Automating has led to banks being able to identify accounts that are likely to cause threats and flags them. Banks can thus scrutinize these accounts and initiate fraud investigation.

RPA For Customer Care

Amongst the industries embracing RPA benefits, the customer care industry is no exception. When it comes to rule-based redundant work, robotic process automation can be relied upon by BPOs. The different RPA use cases in customer care are as follows:

Automated Data Exchange

Customer care executives operate in a data-driven world. Critical data about customers is gathered and insights are drawn from it. RPA automates the entire process and helps save time and costs by serving their customers better and faster.

Cost Control

 According to the Institute of Robotic Process Automation, adoption of RPA reduces operating costs by 25-50%. Operating costs are reduced with RPA implementation by allocating redundant tasks to these software bots. This also helps outsourcers and clients to improve sales.

Accurate and Differentiated Workflows

With very less human intervention, the workflows are accurate and are performed at a fast pace. Leaving repetitive tasks to be performed by the software bots, there is a minimum number of the workforce engaged in the process. This not only brings more accuracy but also avoids additional costs and saves time.

Offering differentiated and customized services to customers can be obtained by implementing RPA in industrial operations. This helps to maintain customer loyalty.

RPA In Insurance

Collecting important data and automating repetitive tasks is essential for the insurance industry. For ensuring a better customer experience, the insurance industry makes use of the following RPA use cases:

Processing Claims

Studies have shown that processing claims using RPA processes it 75% faster than the traditional approach. Paper-based processes are eliminated by RPA which improves the quality and accuracy of the entire process.

Form Registration Process

Insurance automation with RPA speeds up the form registration process by 40%. RPA with artificially intelligent systems reduces the workload significantly and ensures customer satisfaction.

Regulatory Compliance Updates Made Simpler

Insurance firms rely on several compliance standards and policies. For instance, the HIPAA privacy rules and PCI standards can vary and banks can help their clients stick to these compliance standards by making use of automated notifications and updates using RPA strategies.

Risk Mitigation

RPA allows risk mitigation via RPA by being able to accurately process data automatically from both internal as well as external sites. This ensures delivery of work at a faster pace and with 100% accuracy.

RPA In Healthcare Industries

With the growing volume of patients, healthcare industries are prioritizing on cost reduction and efficiency as two major benefits of RPA implementation in healthcare services. The key RPA use cases in healthcare are as follows:

Savings on Human Workforce

Replacing the workforce that performs mundane and repetitive tasks can be replaced with RPA implementation. This helps the workforce from spending time on core activities rather than perform intense and mundane tasks.

Increased Throughput With Improved Quality

Healthcare personnel can now tackle the large volume of patients, especially in providing individual care and attention. Maintaining medical records of patients, entry processing, claim processing, etc are automated with lower costs via RPA implementation.

RPA In Manufacturing Industries

Robotic process automation has made manufacturing companies shift their production units to automated software bots. Assembling of products, quality checking and packaging and back-end processes have obtained a 40% savings in operational costs via automation. The major use cases are as follows:

BOM Made Simple

The Bill Of Materials with the list of raw materials for new product creation provides detailed information. Leveraging RPA makes product creation faster and ensures accurate and timely creation.

Data Migration

Unlike traditional data migration, implementing RPA provides proper planning and execution of moving data from old to new systems, ensuring cost and time savings.

ERP Automation

Planning of resources is made easier with RPA implementation. Managing Inventory, Accounts Payable, Receivable, and other reports are generated automatically.

Apart from these key areas, other industries that leverage robotic process automation strategies are as follows:

RPA In Finance

Managing customer accounts, creating various reports, migrating data between accounts, updating loan and mortgage data, etc are major applications

of RPA in the finance sector. RPA helps financial services meet compliance standards with changing rules.

RPA technology is accurate and hence implementing RPA in financial services provide significant risk reduction. Faster RPA cycles enhance finance processes, is highly scalable and rapidly deployable.

RPA In Property Management

Property owners are able to manage their property units systematically with RPA. Automated processes help property owners reduce the turnaround time, improve the efficiency of business processes, and save costs.

RPA In Retail Sector

RPA provides the retail industries with solutions such as automatic inventory monitoring, email sales, extraction of critical information from manufacturer websites, etc.

RPA In Information Technology Industries

From employee onboarding, due diligence, payroll processing, task tracking to CRM updating, leveraging RPA in the Information Technology sector can benefit by automating the highly repetitive tasks. Additionally, it helps in saving costs and time.

Need a step-by-step guide on how to implement RPA to your business for positive outcomes? Call our experts right away to learn more about RPA for your industry!

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